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Parents » Corona Virus Update for Families

Corona Virus Update for Families


March 10, 2020

Dear Families,

The health and safety of all NYC Department of Education (DOE) students continues to be our first priority in the wake of the evolving situation around the novel coronavirus (COVID-19) in New York City. We are writing today with a number of important updates for all students and families, including the latest information about ways to protect your health.

There are a number of actions we have taken and many things you can do to keep our communities safe. The most important action you can take is to stay home if you are sick. Please see the attached What You Need to

Know factsheet factsheet.pdf] and Stop the Spread flyer spread-poster.pdf], and read on for additional information.

Our Preparations and Protocols

School Cleaning + Hygiene

We continue to work in close partnership with the New York City Department of Health and Mental Hygiene (DOHMH) to enhance protocols in schools. These include:

  •   Ensuring that all DOE school buildings have a nurse;

  •   Increasing deep cleanings to two times per week, disinfecting surface areas with Centers for Disease

    Control and Prevention (CDC)-approved cleaning disinfectant;

  •   Ensuring that all schools have adequate hygiene and cleaning materials so that bathrooms are continuously stocked with soap and paper towels;

  •   Supplying all schools with facemasks to be used if a student or staff member exhibits symptoms and requires isolation prior to transport to a doctor and/or testing; and

  •   Strongly encouraging regular hand washing throughout the day, particularly before meals, and making changes as needed to ensure students have the time to wash hands.

All DOE-sponsored international travel for students and staff for the remainder of the 20192020 school

year is canceled.

This includes study abroad programs, where students are scheduled to come from other countries to stay with host families in NYC, and where DOE public school students are hosted abroad.


We are committed to easing families’ concerns on attendance and admissions.


  •   Student absences in the current school year (20192020) will not impact applications of current fifth- and eighth-graders applying to middle- or high-schools for the 20202021 school year.

  •   Student absences in the current school year (20192020) will not impact applications of current fourth- and seventh-graders applying for middle- or high-school for the 2021–2022 school year.

What if a student feels sick in school?

In the event a student is sick, complaining of fever, cough, or shortness of breath, that child should be

taken to the school nurse.

  •   The nurse will ask the student to wear a face mask, call for parental pick up, and recommend calling a medical provider for instructions.

  •   Any student with respiratory symptoms and fever should wait in a supervised setting with a closed door, away from other students.

What if there is a confirmed case of COVID-19 in my school?

  •   In the event that DOHMH determines that there is a need for investigation, closure, or other action at a school, you will immediately be notified.

  •   Per New York State, if there is a confirmed case in a school, the school must be closed for at least 24 hours while DOHMH investigates and determines whether additional closure is needed.

  •   We urge you to ignore rumors you might hear separate and apart from official communication from DOHMH, DOE, and your school.

We are working with the State to provide more information on school closure guidance to share in the near future.

Large Gatherings

What You Can Do

Reduce Overcrowding

Right now, the City has not advised the cancellation of large events or public gatherings, but is monitoring developments and will adjust as needed.

If you are sick, stay home.

If you have chronic conditions like heart disease, diabetes, a compromised immune system, chronic lung disease, and/or cancer, avoid unnecessary gatherings and events.

  •   Walk or bike to work, if possible.

  •   If the train is too packed, wait for the next one.


If You Feel Sick

  •   Stay home and call your doctor if you have symptoms including but not limited to coughing, shortness of breath, fever, or sore throat.

  •   If you do not feel better in 2448 hours, seek care from your doctor.

  •   Avoid going out in public. Do not go to school or work until you have been fever-free at least 72 hours without the use of fever-reducing drugs like Tylenol or ibuprofen.

  •   If you need help getting medical care, call 311.

  •   NYC will provide care regardless of immigration status or ability to pay.

Special Guidance for Vulnerable New Yorkers

  •   The City is advising those with chronic lung disease, heart disease, cancer, diabetes, or a compromised immune system to avoid unnecessary events and gatherings.

  •   If you have family or friends who have one of these conditions, do not visit them if you feel sick.

If You Have Traveled Recently

Anyone who has traveled to Italy, Iran, South Korea, Japan, or China and returned on or after March 4, 2020, must stay home from work or school for 14 days after their last day in that country and minimize contact with other people.

  •   If returning travelers from affected countries develop fever, cough, or trouble breathing, they should call their medical provider and tell them about their symptoms and history of travel.

  •   For those self-monitoring at home, DOHMH has developed a supporting doctor’s note and FAQ available at under “Returning Travelers.”

Students and families who returned from the affected countries before March 4, 2020, should monitor their health; if they develop any symptoms, they should stay home and call their medical provider. Please monitor for updates on affected countries here: travel-precautions.html.

Continue to Practice General Viral Infection Prevention Measures Including:

  •   Wash your hands with soap and water often.

  •   Cover your nose and mouth with a tissue or sleeve when sneezing or coughing.

  •   Do not touch your face with unwashed hands.

  •   Do not shake hands. Instead wave or elbow bump.

  •   Monitor your health more closely than usual for cold or flu symptoms.


How to Stay Informed and Fight Bias

To get regular updates on the latest developments regarding coronavirus in New York City, text COVID to 692- 692. You will receive regular SMS texts with the latest news and developments.

around this issue.

It’s important we come together as a city and support one another as neighbors and New Yorkers during this time. COVID-19 is not more likely found in any one race or nationality, and we must each model inclusion and actively work to combat bias in our workplaces and communities.

The health and safety of our students continues to be our chief priority, and we will continue to follow all guidance and take all appropriate measures accordingly, and stay in consistent communication with our 1.1 million families.


Richard A. Carranza
New York City Department of Education